What’s it all about?

This qualification is suitable for a range of learners, either working or wishing to work in the housing sector, specifically for a housing association or social landlord and it will develop. knowledge of the functions of social housing and how to support tennants.

There are no formal entry requirements for this course.

Study levelCost
19+FREE

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal tutor and a learner support advisor.

This course is available:
•Fully on line

All of our award-winning learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

You will be required to complete a minimum of 130 hours of study to complete this course.

The objectives of this qualification is to:

gain an understanding of the social housing sector
understand the principles of customer service in the social housing sector

understand how to identify, record and report potential issues experienced
by tenants

The course comprises five mandatory modules:

Introduction to the social housing sector
Understand the principles of safeguarding and equality and diversity
Understand mental and physical ill-health
Understand reasons for problematic behaviour
Understand issues affecting isolated tenants

NCFE CACHE

Your Curriculum Team

Heather Harrop

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Careers

Street Cleaners

Workers in this unit group clean, sweep and remove refuse from public thoroughfares.

Medium Salary

£ 20841

291 people employed as Street Cleaners in the current year.

Cleaners and Domestics

Cleaners and domestics clean interiors of private houses, shops, hotels, schools, offices and other buildings.

Medium Salary

£ 17992

31379 people employed as Cleaners and Domestics in the current year.

Other Elementary Services Occupations n.e.c.

Workers in this unit group perform a variety of elementary services occupations not elsewhere classified in MINOR GROUP 927: Other Elementary Services Occupations.

Medium Salary

£ 17076

2243 people employed as Other Elementary Services Occupations n.e.c. in the current year.

98%of our students progress to a positive destination

(*Destination data for Sunderland College students aged 16-18, academic year 2017/18).

Why choose Sunderland College?

Our achievement rates are well above the national average.

We are the College of the Year.

(*Top college nationally for BTECs, Pearson 2019)

100% of our HND and HNC students progressed to employment or further study. 

(*Destination data, academic year 2016/17, HNC 19+)

We have recently invested £50 million in our facilities.