• 96%

    of adult learners agree teaching on their course is good

    (On-programme survey 2018, students aged 19plus)

  • College of the Year!

    (Top college nationally for BTECs, Pearson 2019)

What’s it all about?

This course will equip students with a detailed understanding of customer service in health and social care, effective communication and team work in health and social care settings and the needs of customers who access health and social care services.

This course is ideal for those who wish to develop an awareness and understanding of how to deliver effective customer service in health and social care settings. Anyone who currently works in the health and social care sector and wishes to progress their career would benefit from this course, as would anyone who is looking to work in the sector.

No previous knowledge and experience are required; however, minimum level 1 English skills would be beneficial for completion of assessments.

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of learning resources and a personal tutor. This course is available paper-based or online. All of our award-winning, learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

This is a 16 week distance learning course to be completed independently, in your own time, with support from learning resources and a personal tutor. We advise you allocate dedicated study time on a weekly basis to fit around your commitments.

Distance learning requires you to work independently through learning resources and the completion of assessment questions and tasks. Submission dates for assessments will be scheduled evenly throughout the 16 weeks.

This course aims to equip you with a detailed understanding of customer service in health and social care, effective communication and team work in health and social care settings and the needs of customers who access health and social care services.

The course is split into four manageable units:

Unit 1: Preparing to deliver customer service in health and social care settings
Unit 2: Effective communication for health and social care
Unit 3: Understand the specific needs of customers accessing health and social care services
Unit 4: Team work in health and social care settings

CACHE

The delivery of excellent customer service is invaluable in various sectors, but none more so than the health and social care sector. Healthcare leaders are increasingly acknowledging healthcare as a customer-focused service in the same way that other service industries are, with good service being directly related to patient satisfaction. It is vital that those working in the health and social care sector are aware of the impact of customer service and are able to identify the needs of every customer who accesses health and social care services.

Your Curriculum Team

Heather Harrop

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Careers

Street Cleaners

Workers in this unit group clean, sweep and remove refuse from public thoroughfares.

Medium Salary

£ 21554

350 people employed as Street Cleaners in the current year.

Cleaners and Domestics

Cleaners and domestics clean interiors of private houses, shops, hotels, schools, offices and other buildings.

Medium Salary

£ 19011

24092 people employed as Cleaners and Domestics in the current year.

Other Elementary Services Occupations n.e.c.

Workers in this unit group perform a variety of elementary services occupations not elsewhere classified in MINOR GROUP 927: Other Elementary Services Occupations.

Medium Salary

£ 17840

1945 people employed as Other Elementary Services Occupations n.e.c. in the current year.

98%of our students progress to a positive destination

(*Destination data for Sunderland College students aged 16-18, academic year 2017/18).

Why choose Sunderland College?

Our achievement rates are well above the national average.

We are the College of the Year.

(*Top college nationally for BTECs, Pearson 2019)

100% of our HND and HNC students progressed to employment or further study. 

(*Destination data, academic year 2016/17, HNC 19+)

We have recently invested £50 million in our facilities.